General rules

Last modified: 2017-07-07

  1. By agreeing to the terms of use, you accept and warrant that you fully understand and agree to comply with all of the following terms and conditions (including all guidelines or rules applicable to our service posted on our website which guidelines and rules are hereby incorporated into this Agreement), and that failure to abide by these terms and conditions may result in disqualification, account closure, forfeiture of funds and/or legal action against you. If you have any questions as to these Terms and Conditions, we encourage you to seek independent counsel prior to accepting the Agreement.
  2. CKasino is operated by Elec Games Limited, Vaults 13-15, Valletta Waterfront, Malta (Org No C44158) and licensed through it's wholly owned subsidiary Elec Games N.V., Abraham de Veerstraat #2, Willemstad, Curacao (Org No 135362) to operate all kind of gaming in accordance with Curacao License No 1668/JAZ.
  3. As the text in this Agreement as well as the rules and guidelines at our website may be presented in several languages, English is always the deciding language in case of differences in interpretation.
  4. The management reserves the right to make changes in the rules at any time. All clients agree to be bound by all current rules and are advised to read them on a frequent basis.
  5. All clients must be at least 18 years of age, or the legal age of majority in their jurisdiction, whichever is greater.
  6. Residents of Belgium, Bulgaria, Czech Republic, Denmark, Estonia, France, Georgia, Greece, Hungary, Italy,Latvia, Lithuania, Portugal, Romania, Slovak Republic, Slovenia, Spain, United Kingdom, USA and any other country not included in then drop down list on the registration page are not allowed to open accounts at CKasino.
  7. CKasino reserves the right to refuse any application without further explanation.
  8. CKasino also reserves the right to close down existing accounts without explanation. In this event, or in the event of an account closure by a client, the full balance will be paid out unless any fraudulent behavior is suspected.
  9. It is up to each client to make sure that no local laws or regulations are violated. CKasino takes no responsibility whatsoever for clients not abiding such rules.
  10. All clients are obliged to provide their full and accurate personal details. Failure to provide full and accurate personal details may result in disqualification, account closure or forfeiture of funds.
  11. It is your responsibility to protect your User ID and Password. Any actions carried out by the use of your login details are at your sole risk and any liability there from shall be strictly yours.
  12. You can hold only one account at a time. If you attempt to open more than one account, CKasino reserves the right to close the superfluous account(s) held by you and reallocate all the funds to a single account.
  13. Deposits are only allowed for playing games at CKasino. Deposits that are not meant to be used for playing our games, to an extent relevant to the deposited amount, will incur a withdrawal fee amounting to all costs for the deposit and withdrawal plus an administration fee decided by management on case-by-case basis. Typical cases where this fee applies is when deposits are made only to reach a minimum withdrawal limit, trigger a bonus, transfer funds to another payment provider as well as depositing/withdrawing in order to reach higher turnover in eWallets.
  14. The player account is individual and the client is entirely responsible for account obligations and also entitled to all profits and benefits. All our games are played in EUR or SEK. For accounts held in other currencies an automated converter will be used that converts the local currency to/from EUR/SEK.
  15. If disputes arise between clients or between clients and CKasino the judgment of the CKasino management is final, binding and conclusive in all matters.
  16. CKasino is not responsible for any claims, losses or damages under any condition. All participating in our games are made at your own risk.
  17. Clients shall not hold the gaming operator, its owners, employees, affiliates or other companies or people linked to CKasino responsible for any costs or damages caused by;
    1. the use of the website,
    2. the use of any material from the website,
    3. the use of any of our servers,
    4. the use of any of our software,
    5. participation in any game or
    6. the winning of any prize.
  18. All taxes, duties and fees applicable in connection with any winnings at CKasino are the sole responsibility of the client.
  19. CKasino takes active measures necessary to prevent, and to investigate suspected cases of, all kinds of fraud, collusion, money laundering activities and/or other forms of criminal activity. Any such case may be reported to the relevant authorities.
  20. Any changes in the player's personal information should be updated in the player account as soon as possible.
  21. CKasino reserves the right to ask for documents at any time in order to prove the identity of the client.
  22. CKasino does not report client's winnings to any government agencies unless ordered to do so by the relevant authorities in the jurisdictions where the company is registered or licensed. It is solely the client's responsibility to report any income from gaming activities to his/her government agencies, if required.
  23. CKasino will handle all player accounts with strict confidentiality. This confidentiality can only be breached by order of the authorities or when criminal activities are suspected or reported to CKasino or to financial institutions or auditors related to CKasino.
  24. CKasino reserves the right to cancel your player account for any justifiable reason whatsoever at any time without notice to you. If you do not access your CKasino account by logging in to your account for a period of twelve months (12) months, a non-refundable service charge amounting to €5 per month will be deducted from the available balance. If you do not access your CKasino account by logging in to your account for a period of twenty four months (24) any remaining balance in the account shall be considered forfeited. Such requirement for log-in and entry is not and does not constitute any requirement whatsoever for you to play any game, deposit funds or participate in any activity at CKasino other than logging in.
  25. CKasino reserves the right to take active measures necessary to prevent, and to investigate suspected cases of, all kinds of fraud, collusion, money laundering activities and/or other forms of behavior contradicting the spirit of the Terms and Conditions herein. This includes but is not limited to the use of Anti-Cheating Software and the freezing of funds during investigation procedures. The Player accepts that the account can be closed and funds can be forfeited if the player has been involved in any such activity.
  26. All clients accepts that winnings can be voided at the discretion of CKasino, even if the client is in good faith, if the winnings derives from fraudulent activities or malfunction of the software.
  27. Any dispute that cannot be settled between CKasino and the client shall be settled on Malta according to Maltese law.

Player protection mechanisms

Last modified: 2017-03-12

  1. As a registered player you may either in the account settings or by contacting customer support service:
    • Set a limit on an amount you may wish to deposit within a period of a week;
    • Block your access to the games and the services for a definite or an indefinite period.
  2. If you have activated a self-exclusion for a definite period of time, then upon the end of this period, your access to the games and the services will be automatically reactivated.
  3. You may change or revoke a deposit limit or a self-exclusion that you set on your account by contacting our customer support service. Increasing a limit or revoking a self-exclusion takes effect after a period of 7 days cooling off period from when CKasino has registered the requested change.Decreasing a deposit limit takes effect immediately after CKasino has registered the requested change.
  4. CKasino reserves the right at its sole discretion to temporary block or permanently close your account, if there is a consideration that you have a gambling addiction and that your continued use of our services is detrimental to your health and well being.
  5. CKasino will use all reasonable endeavors to ensure that, if you requested or activated self-exclusion, you will not be able to access the games and the services. You accept that CKasino have no responsibility or liability whatsoever if you continue to deposit and wager using additional not previously disclosed accounts or if you open up a new account.

Bonus rules

Last modified: 2017-03-12

  1. To be eligible for any of the bonuses offered all personal information must be updated and accurate in the player account. If it is found out that incorrect information is registered in the account CKasino reserves the right to cancel any bonuses that have been paid to the account.
  2. Only one account per player, IP-address and household is entitled to take part of the same bonus offer.
  3. Only one free money voucher per account and player is allowed per every three months.
  4. The maximum a player can win in Casino, Games and Sportsbetting from any no deposit bonus is €100 unless another limit is given for the specific bonus.
  5. Any rules that are specific to the bonus offer must be followed. Rules can be communicated on the website, in promotional emails or by other means.
  6. Normally a bonus needs to be activated by choosing a bonus upon deposit.
  7. CKasino only allows deposits for normal play (see General Rules). If it is found that a deposit was made only for activating a bonus and/or not intended for real money play CKasino reserves the right to cancel the bonus and any winnings from it in addition to the fees for withdrawing the funds as stated in the General Rules.
  8. CKasino reserves the right to cancel or withdraw any bonus offer as well as changing the criteria for taking part of the offer AT ANY TIME regardless of any information previously given.
  9. CKasino reserves the right to close any account that is suspected to be involved in bonus abuse and confiscate funds from such accounts.
  10. Deposit bonuses with codes

  11. Deposit bonuses with bonus codes will usually require activity according to the bonus specific rules before the bonus is paid out. Such bonuses will be cleared by the player as he/she generates User Points.
  12. User Points are generated as stated in section User Points. For some bonuses only User Points generated from certain gaming activities counts towards clearing the bonus.
  13. Once a bonus with a code is activated the player will start earning User Points against the bonus target in order to reach the goal for releasing the bonus.
  14. For some promotions, User Points generated on certain gaming activities or in certain Casino games may clear the bonus faster or slower compared to the standard value. Such exceptions are then stated in the rules for the bonus.
  15. User Points may need to be generated within a certain time to count towards the bonus.
  16. Players receiving bonuses accepts that certain conditions may need to be met before a withdrawal can be made according to the rules for the specific bonus.
  17. Any free-money (no-deposit) bonus or match bonus (deposit bonus where bonus is paid with withdrawal restrictions) added to an account will be voided if not played with within 30 days.
  18. Any free-money (no-deposit) bonus or match bonus (deposit bonus where bonus is paid with withdrawal restrictions) added to an account will be voided unless the requested withdrawal restrictions are met within 90 days, regardless if a withdrawal is requested.
  19. If a player loses the bonus and makes a deposit, without any bonus attached to it, he is no longer bound by any restrictions for the initial bonus.
  20. Casino deposit bonus and freespins

  21. Real money is always used first when playing with freespins winnings and Casino bonus money.
  22. Casino deposit bonuses and freespins winnings needs to be wagered before they can be withdrawn.
  23. A withdrawal request, expiration of the bonus time or manual cancellation will remove all bonus money and freespins winnings from the players account.
  24. Freespins winnings, bonus money and the deposit amount contributing to the bonus can only be used in Casino games and cannot be used in other game services as Sports. These funds might be limited to certain Casino games.
  25. Please note that these games do not count towards wagering for casino deposit bonus nor freespins winnings: Big Bang, Aliens, Robin hood, Wish Master. Eggomatic, Devils Delight, Relic Raiders, Champions of the Track, Lucky Angler, Tower Quest, GEMiX, Gunslinger, Pearls of India, Rage to Riches, Eye of the Kraken.

User Points

Last modified: 2017-03-12

  1. User Points are awarded for all games offered at CKasino.
  2. User Points have no nominal value but is sometimes used to release bonus and for measuring activity for other promotions.
  3. For Casino games User Points are calculated from the turnover.
  4. For Sports bets User Points are calculated from qualifying turnover (QT):
    • For a losing bet the full stake is counted as QT. For a losing bet where part of the bet is returned (typically Asian Handicap) only the part that is not returned is counted as QT. A bet that is voided or where the stake is returned in full (like Draw No Bet) is not counted as QT.
    • For a winning bet where the net win is higher than the stake (odds 2,00 or more) the full stake is counted as QT. For a winning bet where the net win is lower than the stake (odds lower than 2,00) the net win is counted as QT.
  5. For Casino games you receive:
    • 1 User Point for every €5,00 wagered in Black Jack and Russian Poker.
    • 1 User Point for every €1,00 wagered in Roulette and other table games.
    • 1 User Point for every €0,50 wagered in Slots, Video Poker and other games.
  6. For Sports bets you receive:
    • 1 User Point for every €0,50 in qualifying turnover (QT).

Rules Casino

Last modified: 2017-04-18

Please note that all games are played at your own risk and neither the software provider nor the operator or anyone else can be held liable for any losses caused by disrupted gaming or other causes! These rules apply to all our casino games. In the event of disputes the management's decision will be final. You can choose if you want to play for real money or just for fun with play money.

  1. Malfunction of the software voids all pay-outs.
  2. Pay tables and more information about the games can be found in the software. The minimum and maximum stakes are displayed when playing the games.
  3. The maximum that can be withdrawn from casino winnings is €50,000 per player and 30 days.
  4. If you happen to lose your connection to the casino table while playing for real money or if a game is interrupted due to any other reason, depending on the game you are playing and the stage of the game either your stakes will be refunded to your account or you will start exactly where you left off when you log back into the game.
  5. Players from these countries are not allowed to play NetEnt games:
    • Afghanistan
    • Albania
    • Alderney
    • Algeria
    • Angola
    • Belgium
    • Bulgaria
    • Cambodia
    • Canada
    • Denmark
    • Ecuador
    • Estonia
    • France
    • Gibraltar
    • Guyana
    • Hong Kong
    • Indonesia
    • Iran
    • Iraq
    • Isle of Man
    • Israel
    • Italy
    • Kuwait
    • Laos
    • Latvia
    • Lithuania
    • Malta
    • Mexico
    • Myanmar
    • Namibia
    • Nicaragua
    • North Korea
    • Pakistan
    • Panama
    • Papua New Guinea
    • Philippines
    • Portugal
    • Romania
    • Singapore
    • South Korea
    • Spain
    • Sudan
    • Syria
    • Taiwan
    • Uganda
    • United Kingdom
    • United States of America
    • US Virgin Islands
    • Yemen
    • Zimbabwe
  6. Please note that including the above countries also players from these countries are disallowed to play NetEnt pooled jackpot games (Mega Fortune, Hall of Gods etc):
    • Australia
    • Azerbaijan
    • China
    • Denmark
    • India
    • Israel
    • Italy
    • Japan
    • Malaysia
    • Qatar
    • Russia
    • Spain
    • Thailand
    • Tunisia
    • Turkey
    • Unite Arab Emirates
    • Ukraine
  7. Please note that all NetEnt pooled jackpot games are operated from Malta under the regulation of the Maltese Gaming Authority.
  8. Players from these countries are not allowed to play Microgaming/Quickfire games:
    • Belgium
    • Bulgaria
    • Czech Republic
    • Denmark
    • France
    • Hungary
    • Italy
    • Latvia
    • Lithuania
    • Philippines
    • Romania
    • Singapore
    • South Africa
    • Spain
    • United Kingdom
    • United States
  9. Players from these countries are not allowed to play PlayNGo games:
    • Italy
    • Netherlands
    • Singapore
    • Spain
    • United States